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Duties shall include, but not be limited to:
- Diagnosing and troubleshooting desktop system, printer and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Responds to telephone calls, email, service tickets, and dispatched requests for technical support
- Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
- Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops
Job Type: Full-time
Salary: 200.00€ - 250.00€ per day
Experience:
- Desktop Support: 1 year (Preferred)
Language:
- German upto B2 level (Preferred)
License/Certification:
- Work permit with sponsorship to work in Austria ? (Preferred)
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